Dispute Resolution System

***** gave me the wrong market price of Apple and I lost $13,000 because of *****’s misqoute. Earlier today (5 PM), I was closely monitoring the market and I noticed the unusual drop of Apple's price. Immediately, I decided to go short to avoid losing profits. But then, I crossed check the news and saw that the Apple's stock continue to rise until now! ***** made me lose my potential profit because I would never sell my position if the market is in my favor. I think I lost almost $13,000 of potential profit bacuase of it.

I was trying to deposit 5 grand into my trading account through the *****'s client portal (Monday, January 03). However, my deposit didn't reflect in my account for some reason. The account manager told me that my deposit should be credited to my account last Wednesday (January 05), but upon checking, my money was not yet in there. I requested a refund amounting to $5,000 on that exact date but they haven't got back to me until now.

Position experienced slippage when exiting the trade using *****. This broker markets fast-execution, which is the main reason why I used their service. However, their service is not as advertised! My position has been experiencing losses, but ***** just added salts to it! I've been victim of their platforms late execution more than twice and I think I've more than $12,000 because of *****‘s false marketing! I tried my luck with their dispute team, but they denied my claim request.

I logged into my trading account and discovered a suspicious trade from December 14, resulting in a loss of nearly $70,000. This trade doesn't match my usual pattern, and after investigation, it was confirmed as unauthorized access. Despite this, ***** declined to compensate, citing security lapses.

I can't withdraw my funds from my ***** trading account. I tried withdrawing $200,000 but it always end up unsuccessful. I reached out to *****’s support team but he told me to try withdrawing again. I've been trying since last week but my withdrawal requests are not pushing through. I needed the money for my mortgage but it seems like I won't be getting it any time soon. Please help me reach *****.

***** locked my account after I tried withdrawing my funds. I tried requesting for the same withdrawal thrice, but all are unsuccessful. Now, I can’t withdraw my funds at all because my account is now closed.

I've been using *****'s algo trading for almost a year without issues until last week. I experienced significant losses due to erroneous executions by the automated strategies I set up. ***** is reviewing the incident, and they mentioned a 30-day processing time for the refund. I'm requesting an expedited process to retrieve my funds sooner.

***** is holding my withdrawn amount and the requested amount is already deducted to my account. I opted for the instant withdrawal to my debit card, but until now, I haven’t received it. It’s been 2 weeks now and no one from ***** replied to my emails.

***** doesn't credit my all trading rebate into my balance. I worked on my notional volume trade and reached 400 milion. My rebate tier is at level 5 and I'm expecting to get a $10,000 rebate. However, they only credited $9,000 into my balance. I contacted my account manager, and they advised me the notional value doesn't meet 10 grand rabate. I calculated all my trades and it showed that I've reached the notional value of 400 million, which makes me a tier 5 and eligiblle to receive $25 per million traded.